Shipping policy

Thank you for shopping at BACKYARDONA (accessible via backyardona.shop), operated as an individual business by HAFIDA AYACHI. We are committed to delivering your order accurately, securely, and on time. Below you will find detailed information regarding our shipping rates, delivery estimates, handling procedures, and order tracking.

1. Shipping Destinations

We currently ship orders exclusively to addresses within the United States (USA).

2. Shipping Costs & Methods

We offer straightforward and transparent shipping with no hidden fees or surprise charges at checkout.

  • Shipping Method: Standard Shipping

  • Shipping Fee: Free Shipping on all orders across the USA.

3. Order Processing & Delivery Timelines

All orders placed on Backyardona.shop undergo two stages before delivery: Handling Time and Transit Time.

  • Order Cut-Off Time: 5:00 PM (GMT+1) (Morocco Time Zone).

    • Orders placed before 5:00 PM (GMT+1) will begin processing the same business day.

    • Orders placed after 5:00 PM (GMT+1) or on non-business days will begin processing on the following business day.

  • Handling / Processing Time: 1 – 2 business days (Monday – Saturday).

  • Transit / Delivery Time: 2 – 7 business days (Monday – Saturday).

  • Total Estimated Delivery Time: 3 – 9 business days.

Note: Business days are Monday through Saturday. Orders are not processed, dispatched, or delivered on Sundays or official public holidays.

4. Order Tracking

Once your package has been processed and dispatched, you will automatically receive a Shipping Confirmation Email containing a unique tracking number and a link to track your order in real time.

If you do not receive a tracking number within 3 business days of placing your order, please contact our support team at support@backyardona.shop.

5. Order Cancellation & Address Changes

  • Address Changes: If you need to modify your shipping address, please notify us immediately at support@backyardona.shop before 5:00 PM (GMT+1) on the day of order placement. Once an order enters the dispatch stage or has been shipped, the shipping address cannot be updated.

  • Cancellations: You may request an order cancellation prior to dispatch. If the item has already been shipped, please refer to our Refund & Return Policy to initiate a return upon delivery.

6. Undeliverable Packages & Missing Shipments

  • Incorrect Address: BACKYARDONA is not responsible for lost or misdelivered packages resulting from inaccurate or incomplete shipping addresses provided by the buyer at checkout.

  • Delayed / Lost Packages: While we strive to ensure on-time delivery, unexpected carrier delays may occasionally occur. If your package has not arrived within 10 business days of receiving your tracking code, please reach out to us so we can investigate and resolve the issue promptly.

7. Contact Us

If you have any questions or require further details regarding our Shipping Policy, please contact our customer support:

  • Brand Name: BACKYARDONA

  • Store URL: https://backyardona.shop

  • Legal Owner: Hafida Ayachi

  • Email: support@backyardona.shop

  • Phone: +212 774-865067

  • Address: Rue Oued El Makhazine Hay Tin, Biougra, Chtouka Ait Baha 87200, Morocco

  • Support Hours: Monday – Saturday (9:00 AM – 6:00 PM, GMT+1)