Refund policy

At BACKYARDONA (accessible via backyardona.shop), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines our guidelines for returning items, requesting exchanges, and receiving refunds.

1. Return Window & Eligibility

  • Return Period: You have 30 calendar days from the date you receive your item to request a return.

  • Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all included accessories and tags.

2. Free Returns & No Hidden Fees

  • Return Shipping Cost: Free Returns. We provide pre-paid return shipping labels for eligible returns.

  • Restocking Fees: $0.00 (Free). We do not charge any restocking fees or administration fees on returned items.

3. How to Initiate a Return (Download & Print Label)

Returning an item is simple and straightforward:

  1. Contact Us: Send an email to support@backyardona.shop with your order number, item description, and reason for return.

  2. Receive Pre-Paid Label: Once your return request is approved, our support team will email you a pre-paid return shipping label along with instructions.

  3. Download & Print: Download the shipping label, print it out, and securely attach it to your return package.

  4. Ship the Package: Drop off the package at the designated carrier location specified in the email.

Note: Items sent back to us without first requesting a return will not be accepted.

4. Exchanges

We gladly accept exchanges for defective, damaged, or incorrect items, or if you simply prefer a different item:

  • Contact us at support@backyardona.shop stating your order number and the product you wish to exchange it for.

  • We will guide you through the process, issue a return shipping label, and dispatch your replacement item as soon as the returned item is received and inspected.

5. Refund Processing Timeline

  • Inspection: Once your return is received at our facility, we will inspect the package and notify you via email regarding the approval or rejection of your refund.

  • Processing Period: If approved, your refund will be processed back to your original payment method within 7 business days.

  • Bank / Card Processing: Please note that credit card companies and banks may take additional time to post the refunded amount to your account balance.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item:

  • Contact us immediately at support@backyardona.shop within 48 hours of delivery.

  • Include clear photos or video showing the damage or issue along with your order details.

  • We will send a replacement free of charge or issue a full refund immediately based on your preference.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please get in touch with our support team:

  • Brand Name: BACKYARDONA

  • Store URL: https://backyardona.shop

  • Legal Owner: Hafida Ayachi

  • Email: support@backyardona.shop

  • Phone: +212 774-865067

  • Address: Rue Oued El Makhazine Hay Tin, Biougra, Chtouka Ait Baha 87200, Morocco

  • Support Hours: Monday – Saturday (9:00 AM – 6:00 PM, GMT+1)